This has to be one of the best stories I’ve read in a long time.
After repeated attempts to change her phone service from Verizon to Comcast’s Triple Play during a week in August, the 75-year-old Bristow resident with a heart condition took out her frustrations at the Manassas payment center on Center Street.
Shaw was arrested for disorderly conduct after she took a hammer to several items in the office - all the while saying, “Have I got your attention now?”
There have been many times when I’ve wanted to hurt the tech support on the other end of the phone. It took a 75 year old lady to actually follow through. With the way tech support is going today I will not be surprised to see more and more stories of this sort. Companies need to realize that good support will bring in more customers.
