I’ve been thinking about implementing a dynamic price for tech support depending on many factors. This is what I am thinking of charging per hour:
Base Price: $25
Reported Issue
Running slow: +10
Making funny noises: +10
Wont boot: +30
Pop ups: +20
Wireless: +10
Add hardware: +20
Hardware
Dell: +5
Gateway: +10
HP: +15
Lenovo: +5
Toshiba: +10
Sony: +20
Off brand: +15
OS
Vista: +50
XP: +5
2k: +10
2k3: Varies by issue
OS X: +5
Linux and other *NIX: Varies by issue
OS/2: Free — I can’t charge to play
Installed Software
File Sharing: +10
Norton: +30
McAfee: +10
AVG: -10
Avast: -5
No Antivirus: +40
AdAware: -10
SpyBot: -10
Any Registry Cleaner: +20
Firefox: -20
Opera: -5
IE6: +20
IE7: -5
AOL: +20
Any open source software: -10
Questions to Client:
Did you try to resolve this issue yourself? Yes: +25
Do you run anti-badware programs? No: +20
When did this start? Over 2 weeks: +20
Questions by Client:
What: +5
How: +10
Why: +30
Can you also…: +20
Miscellaneous Items
Automatic updates disabled: +10
Missing service pack(s): +30 each
Seeing the computers I work on I would make a killing with these prices! I have the feeling that I might not get many customers though.
